Legal

Privacy Policy

Last updated: April 2026

1. Who We Are

PropertyHost ("we", "us", "our") operates the website propertyhost.app and the PropertyHost AI guest assistant service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service.

Data Controller:

  • Company: A. Kraal — Autónomo
  • NIF/CIF: Z2575946C
  • Address: Calle Wagner 5, 03193 San Miguel de Salinas, Alicante, Spain
  • Email: hola@propertyhost.app

2. Information We Collect

2.1 Information you provide

When you register for an account or use our service, we may collect:

  • Name and email address
  • Payment information (processed securely via Stripe — we do not store card details)
  • Property information you enter into the platform (addresses, descriptions, tips, photos)
  • Communication preferences

2.2 Information collected automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited and time spent
  • Referring website

2.3 Guest interaction data

When guests use the PropertyHost chat on your property page, we process:

  • Questions asked by guests (to generate AI responses)
  • Language detected
  • Feedback provided (thumbs up/down)

Guest conversations are processed in real-time to provide answers. We do not sell guest data to third parties.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our service
  • Process payments and manage subscriptions
  • Generate AI-powered responses for your guests
  • Send service-related communications (account updates, billing)
  • Analyse usage patterns to improve our product
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases as defined by the GDPR and Spanish LOPDGDD:

  • Contract performance: To provide our service to registered users
  • Legitimate interest: To improve our service and ensure security
  • Consent: For marketing communications and non-essential cookies
  • Legal obligation: To comply with applicable laws and regulations

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Stripe: Payment processing (PCI DSS compliant)
  • Anthropic: AI processing for guest responses (data processed per their DPA)
  • Cloudflare: Website hosting and CDN
  • Legal authorities: When required by law

6. International Data Transfers

Some of our service providers are based outside the EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

7. Data Retention

We retain your account data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law (e.g., billing records for tax purposes — retained for the legally required period in Spain).

Guest conversation data is retained for 12 months to provide service analytics, then automatically deleted.

8. Your Rights

Under the GDPR and Spanish LOPDGDD, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Port your data to another service
  • Object to processing based on legitimate interest
  • Withdraw consent at any time

To exercise any of these rights, contact us at hola@propertyhost.app. We will respond within 30 days.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS/SSL), secure infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "last updated" date at the top reflects the most recent revision.

11. Contact

For questions about this Privacy Policy or your personal data: